Stuck in Credit Check

[RobbieGiles]

Took out a monthly contract on an IPhone 14 last thursday (will be a week tomorrow, was told maximum 48 hours when ordering) as a new customer and apart from initial confirmation email have had no correspondence from o2. Have spoken to live chat about 5 times each time being told my order has been made high priority but is stuck in credit check and that i will be contacted within 24 hours which never happens. Any help appreciated 

[MI5 · Accepted solution]

@RobbieGiles 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[RobbieGiles]

Thanks for your reply; I messaged the O2 twitter account but for some reason they are replying to tweets but not messages so I will call the number you provided tomorrow if I don’t receive a response.

[MI5]

Good luck