Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 240001 Views
  • 2 replies
  • 2 kudos

Connectivity very flaky

I've been with O2 for a couple months now. Had no problems up until around a week ago. My phones connectivity reverts back to the G icon, which results in me not being able to use the Internet at all. Now and then it will go back to H or sometimes 4G...

Anonymous by Not applicable
  • 5052 Views
  • 9 replies
  • 0 kudos

Resolved! Text messages sent to a Singapore number when changing handsets

My LG handset has recently been sent to repair (three times!), via Carphone Warehouse, and I was loaned a replacement handset (a low-spec Huawei one) each time. During the process of setting-up the replacement phone, it seems that text messages were ...

Anonymous by Not applicable
  • 3134 Views
  • 9 replies
  • 0 kudos

Resolved! Can I change my device and how does it work?

Hi, I'm a new pay monthly customer (came from Orange, after clearing my contract with them). I've had my Sony Xperia Z3 from O2 since 01/10/14, so I've had time to play with it, get a feel for it and so forth. Problem is, I'm not happy with it and wo...

Fran_P by Level 1: Joiner
  • 8684 Views
  • 50 replies
  • 0 kudos

Resolved! Being billed for returned accessory

Hi everyone got an accessory for my phone and they sent the wrong one.I returned it then I had to ring a few days later to make sure it has arrived.So I phone up,yes it has arrived,will refund your account.I receive my bill today and of course been b...

1p charge

recently had 10 data charges on a trip to france with data roaming off. phone always used on wifi, never had this before and phone used the same way on previous visits.can anyone explain why, o2 said possibly gprs, but as i said never happened before...

Anonymous by Not applicable
  • 5182 Views
  • 5 replies
  • 0 kudos

Resolved! Payment Problems!

Hi - first time on here - but dont know where else to go. I haven't been able to do web top ups for the last 6 months. 02 customer services told me they didnt know why but to use phone top up instead. Ridiculous but have been....until today. Wouldnt ...

Anonymous by Not applicable
  • 2269 Views
  • 7 replies
  • 0 kudos

Resolved! Change from 12 month sim only to pay as you go

My 12 month sim only contract ends on 15th August. I want to go to pay as you go so that I can top up as and when I need it. Low usage of phone. How do I cancel and change? Tried ringing 202, jumped through all the hoops but gave up when asked to giv...

Anonymous by Not applicable
  • 4187 Views
  • 10 replies
  • 0 kudos

Resolved! Phone abroard

I've just got back from Greece and have found I've been charged £1.66 a day and it's saying 02 travel data, what does it mean, help

Anonymous by Not applicable
  • 3704 Views
  • 12 replies
  • 0 kudos

Resolved! Failed Credit Check even with Excellent Credit Report.

Dear all, I am trying to buy a Samsung Gear S2 with esim. When I try to buy the smartwatch in full and £11 airtime per month, it goes well until the credit check. At this point, I am told that I do not meet the minimum to purchase the smartwatch. I s...

Anonymous by Not applicable
  • 6478 Views
  • 5 replies
  • 0 kudos