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Mast in area not working

Aly30n
Level 1: Joiner
  • 1 Posts
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Registered:

I moved to O2 from EE in February 2020 and a mast in my area hasn’t been working the entire time. I get no signal at home. I use wifi calling but this is no use for receiving text messages from family members that don’t/won’t use apps. Really not the service I’ve been paying for but I can’t find a way to leave without paying out a load of money. Really disappointing service.

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pgn
Level 62: Glorious
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Hi @Aly30n - sounds like EE is a better option in your area, tbh.

Two things:

1. SMS over WiFi due in early 2022 on O2 - finally.

2. Download the O2 My Network app and keep using it to pester O2 

Screenshot_20211215-083049.png

And you've probably read the tips in the Community Guide: How can I sort out my network issues? 

Sometimes, the other network is better...

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