Mast in area not working

[User4]

I have 4 numbers with o2 and had numerous texts over the last 2 months saying the local mast isn't working properly ... I can only make cals via WiFi.. how do I cancel all my phones with o2 

[Enlli · Accepted solution]

There is a guide here.

Guide: Cancelling Your Contract 

If you are in contract you will have to pay it off first as O2 are unlikely to accept one mast being out as a valid reason as reception is not always guaranteed 

[User4]

That's disgusting.. so I'm paying for a contract of air time I can't use due to the mast and still paying my monthly bill onetime ? 

[Enlli]

https://www.o2.co.uk/how-to-complain

[madasaf1sh]

@User4 

Read your terms and conditions that you read and agreed to when signing upto o2, they (and no UK network) do not guarantee a fault free network, and faults do happen. 

There are lots of reasons why the mast might not have been fixed, land owner been awkward and not allowing access to the mast, NIMBY council's not issuing permits to do the work required, if it needs road or other public ROW access, Parts delays due to Brexit and customs issues, and lack of supply in the channel due to the global chip shortage... 

[User4]

Does anyone know where I can email o2 with issue .. just a email to write to rather than the chat 

[madasaf1sh]

You can't they o2 don't do email support. @User4 

[pgn]

All the ways to contact O2 here: https://www.o2.co.uk/contactus

Good luck!