Mast has been down for 3 weeks and o2 still havn't updated there service status.

[Anonymous]

The title says it all really, but I find it very frustrating when I company as big as o2 keep giving there customers the wrong information.

There is currently a mast down in my area Bh233eg it can be one of five, after several weeks of calling network services finally pulled there finger out and said YES THERE IS A PROBLEM I was then told by a manager that it will be fixed asap, but they still have not updated there service status checker to show this.

Come on o2 get your act together.

[Toby]

Hi Azel,

Sorry to hear about that. As you have alerted Support to the problem via customer service, the checker should be updated soon now that they know members may be having problems there.

If it does not update soon, let me know.

Cheers, Toby

[Anonymous]

Hi Toby,

It still has not been updated :-(, also would you be able to find out how long repairs will take it's rather frustrating paying for a service you can't fully use.

[Anonymous]

hi i wonder if this is why am having prob getting connec ted to wifi its doing my head in ?

[perksie]

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@Anonymous wrote:

hi i wonder if this is why am having prob getting connec ted to wifi its doing my head in ?

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No, lack of a phone signal doesn't affect your wi-fi.

[Anonymous]

This is getting ridiculous now o2 will not investigate this problem, so I HAVE, using 2 new Samsung galaxy s3 I have covered christchurch from Bh233eg to bh232bn and the best results I have received on the o2 network are 0. 88mbps on VODAFONE on the same phones I have received from 2mbps to 4.5mbps proof enough that the o2 network in Christchurch needs looking at, I have travelled to 3 closest towns to, poole, Bournemouth and Highcliffe they do not have any problems with mobile data speeds....... O2 please please look at this, I ha e even done the work for you this time.

[perksie]

O2 are unlikely to see your post here, you would have to call and report it.

[Anonymous]

I've called them for weeks they are claiming that there is nothing wrong with there systems 😞 I'm just hitting my head against st a brick wall, o2 WILL NOT do anything I am so disappointed with them.

All there blaming now is network congestion in my area and that they do not guarantee mobile data speeds :-(. Well I think I'm gonna give up o2 obviously don't care about there customers.

Looks like my only other resort in finding An HONEST ANSWER is to talk to ofcom.

[adamtemp64]

if not happy use the correct complaints proces http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(RelatedHe... then the impartial review option.

note it is not ofcom that deals with the deadlock situation.

edit after wrong link

[Anonymous]

Thanks I'll have to look in to it, its a shame I have to take this route but I have no other option, all they had to do is send an engineer to Christchurch do a speed test and see things are wrong.

Buy they wont