Made a Horrible Mistake- Any Help Appreciated

[Anonymous]

Hi everyone. Recently I've been talking to someone on the phone over the last few nights. The person lives in Ireland (another country) and I thought because FaceTime was done through wifi that calls to another Apple phone were as well.

Unfortunately tonight after several hour long calls I checked my bill to realise that I had racked up an extra 110 pounds in minutes. That says VAT hasn't been added and there's still a call tonight to be updated so I'm looking at being charged at least 200 pounds, probably more.

I know this is my own stupid fault and I'm beating myself up over it but is there anything I can do, that even involves changing my contract so I pay more each month that will avoid this insanely high one off charge all at once? I'm desperate for help right now, thank you so much in advance

[Bambino · Accepted solution]

Hi @Anonymous. I'm sorry to say, but I don't think there's much you can do to avoid these charges being taken in one go. All I can suggest is that you speak to customer service, and hope that you get a sympathetic person who might be able to work out how to spread what you owe. If it's at all possible, it might involve a call restriction on your account, but I'm really only guessing. Call 202 from your mobile. Do not try to resolve this using Live Chat. Speak to customer service as soon as you can. Don't delay calling. The sooner you let them know that you're aware of the error you've made, the better it will look for you. Best of luck. Please come back and update us on how you get on. It may help someone else who gets themselves in the same situation. I'm sure you're not the first person that this has happened to.

[MI5]

Yes, you can set up a payment plan through CS but if will mean an outgoing restriction at least in your account until the bill is cleared.

[Cleoriff]

All contact details via this link http://www.o2.co.uk/contactus  As advised do not use live chat for this @Anonymous

[jonsie]

Ask to speak to the debt management team and I'm sure they will come up with a mutually effective plan . Good luck and I hope you get this sorted out in an acceptable way for you.