Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Delete pay monthly account

HiI would like to delete my current pay monthly plan and come back to top up as you by keeping my number.With one is the simplest way to do that?Regards,Marco Ierolli

Resolved! PAYG Sim for min. 12 months or can I change provider any time?

Hi everyone, I'm thinking about buying an iPhone 5s, but don't want any contracts and want an unlocked, sim-free one with a pay as you go sim. I just realised that, if I buy the pay as you go iPhone 5s from O2, it can only be unlocked 12 months after...

Resolved! PAC code but not got enough credit to make call

I want a PAC code as I recently was given an I phone locked to Vodaphone and after trying it for 30 days, Vodaphone actually has better connection where I live. i broke my SIM card trying to get it out of my phone so can't call from my 02 sim ... hel...

Resolved! replacement sim card

I damage ma old card with number and this is monthly payment card , how I can ask for new card ? I not good with phone talking so can I do this without customer service ?

Resolved! Terminate Contract

My agreed length of contract has ended and I wish to terminate my contract via email or customer chat as I have emigrated to the Philippines. Can I do this as customer chat is never online and i can't find an email address.

Resolved! Device plans

In October my direct debit failed for my septembers bill so I called to make a payment over the phone it shows on my o2 statement as adhoc payment rather than a device plan installment payment which is what shows the follwing month, o2 are saying tha...

Resolved! Back on the o2 bandwagon (and some questions)

Hello allSo I'm back on o2 after being with EE for the past 2 years (terrible, never again!), and I have a few questions if that's okay. I ordered a phone (Sony Xperia XZ) through Mobiles.co.uk, but the contract is with o2. I've just called up o2 to ...

Resolved! Turn off O2 travel?

How do I turn off O2 Travel? It's currently active on my wife's phone. We've texted "traveloff" twice to 21300, received a confirmation response (this was a month ago), however upong going abroad again, we're still getting the texts telling us that m...

Resolved! Swapping Phone Numbers

I have 2 phones with O2 (both pay monthly), each with their own phone number and phone/data allowances used by different members of my family. Each account has different data allowances. Is it possible to swap the phone numbers between the accounts?

Resolved! Fake text

Had a false text from mybilling statingHey Your name ,We're having troubles verifying your account details.To avoid your services being terminated, please click below.Them click here to preview appears it is confirmed by o2 as fake do not open delete...

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