Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing from Pay as you go to Pay monthly

My sister is changing over from Pay as you go to pay monthly filled in the swap number form to keep old number. It has been a while know and her number has not change to the old number.

Resolved! Phone Imei

HelloI have a contract phone with o2. I lost it then I swap my sim to deferent phone. Now I need IMEI of that Samsung what I have contract phone because Im now filling a papers to get the phone back. I looged on "my o2" and the Imei is of the phone w...

Resolved! Keep number

I would love to know what is going on I requested to keep my number two weeks and I've sent TWO applications and I can't top up till the number is updated I would love to know what is taking so long I'm just the message said 3 working days not 2 week...

Resolved! Moving Sim to new phone

Hi just wondering if someone can give me some help with this! I am currently half way through an O2 pay monthly contract with a Samsung A3 phone. I have been given another Samsung which is unlocked and a better spec than my current one. My question i...

Resolved! Unlimited calls and texts

Does unlimited calls and texts include calling and texting Scotland? I live in Sussex and my friend in Scotland seems to think I will be charged for calling or texting him?

Resolved! Current customer thinking of getting ipad but it seems expensive - any room for negotiation?

I'm a current customer with an iPhone and I'm thinking of getting an iPad on contract. I've always found O2 okay so I'd like to stick with them.The thing is, O2 seems expensive in comparison to other providers in terms of the cost of the data package...

Tariff change

My O2 Refresh is showing that I can upgrade for free from now but I am happy with the iPhone that I have so would just like to change tariff to get more data. I am interested in the 20GB for £20 deal that expires tomorrow but it isn't showing in my c...

Resolved! Cancelling only sim contract

I'm going Australia for a year and so don't need my sim contract but I still want to carry on paying for the phone. Is that possible?

Resolved! Big bundles

Are the free minutes in Big Bundles just between O2 costumers or they can be used to any network?

Resolved! Contract finished and phone has no service???

My contract recently finished and I have decided to keep my phone and I also unlocked my carrier so I can put any sim in, now my phone has no service and sim is not provisioned does that mean I need a new pay as you go sim and change my old one???

O2

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