MY O2/ 02 /O2 PRIORITY ISSUES

[batemansxxxb]

I took out a sim only plan recently & my number was ported this morning,i attempt to log in to my o2 on the app & when i select settings/view payment & billing details it just takes me to a different page  with the message oops something has gone wrong,we're working to fix it

the o2 priority says my number is invalid for o2 priority

i rang 202 earlier & spoke to an adsvisor who was supposed to have fixed this & sent me a text to give me further info,but she obviously didn't understand me, as neither has happened

[MI5]

@batemansxxxb 

It will take a few days for the system to update with your number and details. 

[Cleoriff]

Hi @batemansxxxb 

It may update overnight. It isn't immediate after porting....If it's still the same tomorrow, you will just have to persevere with customer services, unless one of our managers can help @EmilieT ?

[Midgetgem74]

Yeah mine is the same and I can't get on and the app says my number isn't eligible?I thought customers were eligible?

[MI5]

@Midgetgem74 

As above, if you have just ported in, you’ll need to wait a couple of days for the system to catch up. 

If not, call customer service Guide: How to find help & contact O2 

[EmilieT]

@batemansxxxb @Midgetgem74 Can you please let us know if you're still experiencing this at all? It migth have gotten resolved overnight, but in case you'd like us to get someone to look into it on our end as well, please give us a shout here

Thanks @Cleoriff and @MI5 for the help! 

[batemansxxxb]

Thanks for your reply, i'm still having the same unresolved issues,now also with vvm also which tells me you haven't received my number

[EmilieT]

@batemansxxxb Thanks for coming back to me! I can't make any promises but I'd like to get someone on my end to help you with this. I'll need a few more details first, so will send you a Private Message shortly

[batemansxxxb]

Thanks for your comments/help,issues solved now

More info

More info

[EmilieT]

Great to hear, thanks a lot for coming back and updating us @batemansxxxb