Solved: Loyalty Bonus after Refresh Tariff Transfer

CallumMcLaren · ‎11-09-2020

I have recently changed my tariff from 5GB to 15GB on an o2 refresh contract. Can I still reapply my family loyalty if I change tariff or can it only apply to the initial selected tariff that is taken out with the contract?

In other words, if I move to 15GB and they don’t give me the discount, moving back to the 5GB will also cancel out my original discount.

Can anyone who has been successful in doing this before, or not please confirm

MI5 · ‎11-09-2020

@CallumMcLaren

Yes just apply for the family plan discount again.

https://www.o2.co.uk/family-plan

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎11-09-2020

@CallumMcLaren

Yes just apply for the family plan discount again.

https://www.o2.co.uk/family-plan

Fix thread title

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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