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Loyalty Bonus after Refresh Tariff Transfer

CallumMcLaren
Level 1: Joiner
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I have recently changed my tariff from 5GB to 15GB on an o2 refresh contract. Can I still reapply my family loyalty if I change tariff or can it only apply to the initial selected tariff that is taken out with the contract?

In other words, if I move to 15GB and they don’t give me the discount, moving back to the 5GB will also cancel out my original discount.

Can anyone who has been successful in doing this before, or not please confirm

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MI5
Level 94: Supreme
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@CallumMcLaren 

Yes just apply for the family plan discount again.

https://www.o2.co.uk/family-plan

Fix thread title

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144288 Posts
  • 634 Topics
  • 27641 Solutions
Registered:

@CallumMcLaren 

Yes just apply for the family plan discount again.

https://www.o2.co.uk/family-plan

Fix thread title

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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