This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Lost phone help

Go to solution
Marshallmk
Level 1: Joiner
  • 12 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎14-04-2020 09:57

on ‎14-04-2020 09:57

So I lost my phone yesterday, it is fully insured etc but in order to make a claim I must provide a police reference number however my local police station is telling me they don't deal with lost phones anymore and I need to contact my provider? I would appreciate any help on this matter as I'm kind of at a loss as with what to do and the O2 online chat appears to no longer be on the website 

Message 1 of 24
3,152 Views
0 Kudos
23 REPLIES 23

Go to solution
MI5
Level 94: Supreme
In response to Marshallmk
  • 149446 Posts
  • 641 Topics
  • 28498 Solutions
Registered:

on ‎14-04-2020 20:35

on ‎14-04-2020 20:35

You're welcome...........
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 24
1,370 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 94015 Posts
  • 610 Topics
  • 7019 Solutions
Registered:

on ‎14-04-2020 20:40

on ‎14-04-2020 20:40

@MI5 wrote:
You're welcome...........

cactus

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 12 of 24
1,368 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to MI5
  • 126008 Posts
  • 832 Topics
  • 7551 Solutions
Registered:

on ‎14-04-2020 21:00

on ‎14-04-2020 21:00

@MI5 wrote:
You're welcome...........

Don't worry. I have mentioned it via the appropriate channels. upside_down

Veritas Numquam Perit

Girl in a jacket
Message 13 of 24
1,363 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 149446 Posts
  • 641 Topics
  • 28498 Solutions
Registered:

on ‎14-04-2020 21:03

on ‎14-04-2020 21:03

Care less tbh.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 24
1,362 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to MI5
  • 126008 Posts
  • 832 Topics
  • 7551 Solutions
Registered:

on ‎14-04-2020 21:03

on ‎14-04-2020 21:03

@MI5 wrote:
Care less tbh.......

no nor me.

Veritas Numquam Perit

Girl in a jacket
Message 15 of 24
1,360 Views
0 Kudos

Go to solution
Marshallmk
Level 1: Joiner
In response to Cleoriff
  • 12 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎15-04-2020 21:25

on ‎15-04-2020 21:25

Thanks for the help. I think I have it all sorted now,phone and sim locked and filed a claim with o2' I was told they would get back to me about my claim via email but all I got was confirmation new SIM was sent and then confirmation of a second order operate from sim, would that be the replacement phone? Only there's no description. Thanks in advance

Message 16 of 24
1,334 Views

Go to solution
MI5
Level 94: Supreme
In response to Marshallmk
  • 149446 Posts
  • 641 Topics
  • 28498 Solutions
Registered:

on ‎15-04-2020 21:27

on ‎15-04-2020 21:27

Only if you had insurance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 24
1,330 Views

Go to solution
Marshallmk
Level 1: Joiner
In response to MI5
  • 12 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎15-04-2020 21:31

on ‎15-04-2020 21:31

I do yes

Message 18 of 24
1,328 Views

Go to solution
MI5
Level 94: Supreme
In response to Marshallmk
  • 149446 Posts
  • 641 Topics
  • 28498 Solutions
Registered:

on ‎15-04-2020 21:32

on ‎15-04-2020 21:32

Probably will be then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 19 of 24
1,324 Views

Go to solution
Marshallmk
Level 1: Joiner
In response to MI5
  • 12 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎15-04-2020 21:35

on ‎15-04-2020 21:35

Ok and once again thank you for all you guy's help, it's very much appreciated 

Message 20 of 24
1,322 Views
Top Kudoed Authors
View All
Top