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Marshallmk · ‎14-04-2020

So I lost my phone yesterday, it is fully insured etc but in order to make a claim I must provide a police reference number however my local police station is telling me they don't deal with lost phones anymore and I need to contact my provider? I would appreciate any help on this matter as I'm kind of at a loss as with what to do and the O2 online chat appears to no longer be on the website

MI5 · ‎14-04-2020

You're welcome...........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-04-2020

@MI5 wrote:
You're welcome...........

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎14-04-2020

@MI5 wrote:
You're welcome...........

Don't worry. I have mentioned it via the appropriate channels.

Veritas Numquam Perit

MI5 · ‎14-04-2020

Care less tbh.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎14-04-2020

@MI5 wrote:
Care less tbh.......

no nor me.

Veritas Numquam Perit

Marshallmk · ‎15-04-2020

Thanks for the help. I think I have it all sorted now,phone and sim locked and filed a claim with o2' I was told they would get back to me about my claim via email but all I got was confirmation new SIM was sent and then confirmation of a second order operate from sim, would that be the replacement phone? Only there's no description. Thanks in advance

MI5 · ‎15-04-2020

Only if you had insurance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marshallmk · ‎15-04-2020

I do yes

MI5 · ‎15-04-2020

Probably will be then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marshallmk · ‎15-04-2020

Ok and once again thank you for all you guy's help, it's very much appreciated

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