Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 115591 Views
  • 24 replies
  • 5 kudos

Resolved! 02 refresh + spotify & my bill is £51.82 - Am I or am I not being skanked?

So my latest air time bill is £51.82 - I have Spotify which is £9.99 pm ( they rendomly took £19.98 last month!!) Tariff charges £15.16 Monthly extras £20.00Sub total £35.16 Minutes £1.37 ?Messages £0.00Data £0.00Charges when abroad £0.00Premium & in...

Anonymous by Not applicable
  • 888 Views
  • 4 replies
  • 0 kudos

Resolved! Paying my contract off early

I recently payed my device plan off early (£366) I then give 30 days notice to end my airtime plan. All this was fine until I got a bill saying I owe 02 £366 and this would be taken on my last direct debit with my last airtime bill! When I rang and s...

Anonymous by Not applicable
  • 1013 Views
  • 3 replies
  • 0 kudos

Resolved! Tracking an order

Hey folks, I have a slight problem, I made an order over the phone a few days back and made the upfront payment etc and recived my order confirmation through a text, however on the order confirmation I noticed that the gentleman I had made the order ...

Anonymous by Not applicable
  • 829 Views
  • 1 replies
  • 0 kudos

Resolved! email

does anybody know the email address for customer services??? my phone has been lost/stolen and i've been trying to call o2 all day and no answer!!

Anonymous by Not applicable
  • 704 Views
  • 3 replies
  • 0 kudos

Resolved! Ecard

My Ecard is not scanning when I top up could you send me a new one , my address is [Removed] my mobile number is [Removed] ty I'm on pay as you go, £15 bundle

Anonymous by Not applicable
  • 881 Views
  • 7 replies
  • 0 kudos

Resolved! New Tariff

Hi, can someone cancel my new tariff and add bolt on online, please?

Anonymous by Not applicable
  • 576 Views
  • 2 replies
  • 0 kudos

Resolved! contract expires

My contract is due to expire next month, I have a discount on my monthly tariff , what happens after my contract expires, I wist to keep using my current phone, will my discounted tariff continue or will it continue without discounts.? ThanksJ White

Anonymous by Not applicable
  • 1133 Views
  • 3 replies
  • 0 kudos

Resolved! monthly phone charge

Hi I have just had my monthly bill for march / april and it has gone up to £29.24 when since i started the contract in November last year it has been a constant £28.50 ....there has been NO extra charges or purchases during this time . I know its not...

Anonymous by Not applicable
  • 691 Views
  • 4 replies
  • 0 kudos

Resolved! Impulse scam

Getting charged by o2 via a company called impulse . Account shows I bought something from them. I havnt I didn't know you could even buy stuff from your mobile account . Asked various advisers and complaints person to sort it eventually said they wo...

Anonymous by Not applicable
  • 1116 Views
  • 17 replies
  • 0 kudos