Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I am being charged additional charges but my spend cap is set at 0

why am I being charged for additional charges when my spending cap is set at 0

Resolved! Porting

I requested my old number to be ported over to O2 on the 21st March, i am STILL waiting for the port to happen and now my PAC Code from my old provider has expired! what do i do now?

When will my service be restored?

please activate my all calls.i payed all my bills

Apple watch

Hello,I have just got an Apple Watch on contract, it is connected to my number. However now it has arrived I want to give it to someone else for them to use with their phone (they are on contract with BT)Is this possible? And can they use the watch a...

PREMIUM TEXTS

Hi, I'm the account holder and also have a family member on the account. Anyone know how to stop premium texts being used by the family member before I'm bankrupt. I've tried to call customer service but can't get through

delivery note

Hi i need to find out where I can download my delivery form which shows my imei number to claim the free earbuds from huawei.Any help appreciated as I cannot get in touch with o2 at the moment

Order processing

Hi, I recently got off the phone to CS because I wanted to change my data package and know what’s happening in to my order. They told me it was “processing” still, does that mean it’s been approved or not? Thanks

Unlocking samsung s8

My phone was purchased July 2018. The phone is locked to o2. Tried another network sim card and was prompted with sim network pin. Thinking it's the sim pin actually locked the device. Entered the puk code provided further 2 times had completely lock...

DATA usage problem

HelloI'm being told I have used all of my data when I have not. I get 10GB and have only used about 4.7 yet I've had a text off O2 saying they've turned my data off because it has all been used. My biggest use this month is Dropbox at approx 1.3GB.I ...

Resolved! Text Message - unable to take payment

Hi can anyone help with this please? I've received a couple of texts to say that o2 are unable to take mu payment, though my account details haven't changed, and I'm unable to contact o2 about it. Has anyone else had this isdue; and how can I resolve...

O2

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