Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Free wireless charger

HiI ordered a new phone on Friday and it came today. The deal was that I got a free wireless charger with my phone but it didn’t come with my phone what do I do about this?

Barred phone

Hello o paid my phone bill on the app 3 days ago and my phone is still barred ! I can’t ring o2 on it as it’s saying can’t make calls from this phone . Everything’s showing paid online so why is it raking so long to put my phone back on I really need...

New phone - no network or internet connection

Anyone any idea why - i did request a new sim with my new phone - so do i need to activate it before i can use phone?

Next day delivery

I ordered a ipad today (17th April) for next day delivery does anyone know if i will get it on a Saturday as states order before midnight for next day delivery help

Visual voicemail

Hi. Just recently joined o2. I have an iPhone 8 Plus but can't get visual voicemail to work on my phone. I have tried to leave a voicemail on it but it doesn't show and it doesn't even say I have a voicemail on 901 when I ring that too. Voicemail is ...

Refresh Tariff?

How do I get onto the Refresh Tariff, so that I can change my tariff monthly?

25% workplace discount

Hi. I upgraded my phone last year and got a 25% workplace discount applied to my monthly payment. I’ve just changed my tariff through the app to get more data (WiFi is terrible and using more data during lockdown!). Will the discount be carried over ...

Resolved! Higher bill than expected- upgrade

I recently upgraded (19/3/20) and the bill has come in higher than expected? I have no idea why and I’m losing my mind trying to get a hold of someone. I’ve looked over myo2 over and over with no extras been added on but it’s still more than what i s...

tracking order

i have order place and still have no email tell me when it coming i order it yest and date say monday delievery

Resolved! Unable to make payment

I am unable to make payment as my bank has currently been frozen due to fraud in my bank account and I am waiting for my new card. I am unable to speak to o2 as the number constantly hangs up after getting through all the options. Is there any other ...

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