Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim only to Sim only

Hi. Quick question. Im currently paying for sim only £21.86 for 30gb on 18months due to end Nov 20. I want to upgrade to £20 100gb offer for 12 months. Iv gone through on the app to change the deal but just wanted to confirm would my billing date etc...

Storage on phone

Hi my daughters phone keeps running out of storage how Do I fix this issue? Do I have to buy more storage or should she change anything on her phone settings?

logging in to account

Ok so getting frsutrated with this now. For some reason I cant access my account to see my data etc.I login thats fine. Try to access my data etc tells me I need to log in again, use the same info.... tells me its not correct (hence countless times o...

How do I get a PAC code if I have multiple numbers on O2?

Hi. This can't be done using the text service. Can this be done somewhere within My02? If so, I can't seem to find it and it is impossible to get through on the phone. Thanks Bryan

Delivery Delay

I upgraded to a new phone on the 14/04/20 and was advised that I would get the next day delivery. It is now three days late and I still have not got the phone but I am being charged for it. O2 work with DPD but they have advised I check with the send...

Airtime plan on O2 refresh

Is it possible to cancel the airtime part of the o2 refresh but continue to make monthly payments to the device plan?

Upgrading and Bills

I’ve recently upgraded using o2 refresh to an iPhone 11. I was previously playing £65 a month, which is already a lot of money just for a phone, I’ve now upgraded to a contract that is cheaper at £55 a month. I’ve seen different types of information ...

I have paid my bill

Hi 02 I have paid most off my bill and hoping I can get my services put back on

International call charges

Hello, I recently made an international call from the UK to the US which I mistakenly thought was on facetime but it turned out was on my regular package. It cost me over £170 That was my mistake but I am worried that the receiver of the call in the ...

Resolved! Text receieved stating unable to process payment

Anyone else had one of these. Did not follow the link on the text - guess is scammers!

O2

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