Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New sim but still 02 to 02

Hi everyone I am new to this forum. As an existing 02 customer I am on a sim only 12 month contract deal which has now run out. I have been looking at Uswitch and they are offering a better deal ie more data but with same unlimited minutes and texts ...

PROFIT OVER PEOPLES LIVES - O2 why have you cut me off when you said you would not

SO after being assured by O2 staff on Thursday 16th April 2020, that they would not restrict or cut my mobile, GUESS what they have. LIRES LIRES LIRES. how can you tell and assure customers that this wont happen, then go and do it. you should run for...

Number migration

Hi, My device plan has finished and I'm just paying the tariff although this is high at the moment. I'm looking to upgrade to the new iPhone se and I've seen a good deal via a 3rd part site but still with the 02 network. If i buy that contract it wil...

Resolved! Sim - iPhone 8 to iPhone 11

Hey! I currently have an iPhone 8 with Carphone Warehouse on O2. O2 have offered to buy me out early so I'm thinking of getting an iPhone 11. Will I be able to transfer my sim over? I'd like to keep the same number. Thanks!

New contract order

I placed a new contract order today for the new I phone se( pre ordered)and was met with a page that told me something had gone wrong with my order however I still received emails containing the legal documents and paid the upfront cost- still haven’...

reduce monthly bill

Hey, so at the moment, im paying £65 for unlimited text, minutes and 120GB of data, is there anyway that i can maybe get rid of some of the data/minutes and bring down my monthly cost?. i feel like im paying way too much for what im getting and im ha...

Upgrade phone but keep same contract

Not sure if I can call Customer Service and cant find Live Chat, but i'm thinking of upgrading my phone but want to keep the current tariff. Am happy to tie that in for 24 months but cant find that as an option. Is calling Customer Service my only op...

Resolved! Spend cap

Hi, I want to change my spend cap. How can I make it? There is no option on myO2 and I can't call to 202? Any advice? Thanks

Unblocking sim

New to O2 my sim is blocked. I have the PUK code but that doesn't unblock it. Suggestions please.

Resolved! still no order and royal mail can’t see tracking

i got an email saying my order is expected by 13th April and while i expect things longer at the moment I still don’t have and worste still royal mail doesn’t recognise my tracking number! and o2 seem to have disappeared off the face of the planet - ...

O2

Forum Posts