Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Customer service

Can anyone please give me customer service email

International Calls

Hi I have the international bolt on but when I try to call an irish number it doesnt even ring just goes dead.

Trying to get a phone and contract for daughter

I think I know which phone but she needs to keep her number. I really need to talk to someone. Does anyone know if I can without being a b****y nuisance during this virus time?

Resolved! Phone Deactivated

Ive had my phone deactivated as ive been unable to pay this months phone bill on time but the 0800 number i need to call 02 on wont work i presume because of deactivation. does anyone know if theres an email address i can mail? as ive no idea how els...

purchasing extra minutes

I have not purchesed extra minutes why is it on my bill

Resolved! Replacement sim

I have a new phone and need to change to a nano sim. Can I get this replaced online, or will I have to phone up to request one.

Taunton, TA2 slow 2G 3G 4G network congested + calls dropping

From November 2019 until now, April 2020, I have experienced constant significant reduced service in Taunton, Somerset. Service problems experienced:4G - 0.5mb average speed3G - 0.5mb average speedCalls - I rarely use calls but in some instances they...

Upgrade

so I wanted to pay off my device and change to a sim only plan, put my PayPal details in when checking out and nothing has happened. It shows in my PayPal the money has gone out but no confirmation of the switch or anything? Any help please

Resolved! Latest Bill Higher Than Expected

Just got my latest bill through. No added charges for calls or MMS messages or anything like that, but my monthly bill is now a little bit higher than previous. Did we get notice that this would be happening? I don't remember receiving anything?

Why my Payment are difference?

Dear Sir / Madam, I'm try to understand why my bill cost difference to this month? I want to talk to customer service for have new deal. But my call drop twice. I don't know why? Please someone can call me ASAP explain about my bill Urgently. I want ...

O2

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