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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237705 Views
  • 2 replies
  • 2 kudos

Proof of purchase

I have just purchased a new phone and contract via upgrade and I can claim a free gift after 2 weeks of the purchase date. I've looked into how to claim and j says I need to provide a digital copy of proof of purchase. How do I obtain this as I've no...

Resolved! Keep my number

Hi if I pay off my 02 contract and change my phone provider but stay with 02 network do I need a PAC code to keep my number

Stew4 by • Level 1: Joiner
  • 410 Views
  • 1 replies
  • 0 kudos

End of monthly tarrif

My monthly tarrif contract terminates in May, am I able to renew for same monthly fee?

Eileeb by • Level 1: Joiner
  • 389 Views
  • 2 replies
  • 0 kudos

Paying off device plan

Hi guys if I pay some extra payments to my device plan and pay it off does that mean I can terminate my contract?? Thanks in advance x

Lala1 by • Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

why am 1 getting charged for emojis 54p and 46p

I have recently been in hospital for eight day in isolation.Luckly i had my phone with me which helped keep my spirits up.Due to illness i used emojis and some pictures to make it easy to replyo2 have charged me £24 extra on my monthly bill Looking a...

Phone broken and can't upgrade or speak to O2 customer services

Hi, It's bizarre that I'm having to post this query here but there seems to be no way of getting in touch with O2 customer services as all they have is blocked helplines. It looks like there's no email or online chat at all?? I broke my phone last ni...

rebeccap by • Level 1: Joiner
  • 477 Views
  • 1 replies
  • 0 kudos

Payment

I have had my services restricted as I can’t afford my bill. Could these please be lifted until next Wednesday when I will be able to pay.xxxxx xxxxxxxxxxxxxxx [mod edit: please do not post personal information such as phone numbers on the public boa...

Paymen1 by • Level 1: Joiner
  • 494 Views
  • 3 replies
  • 0 kudos

Phone bills

Hi, I am deaf so I supposed to pay £20 a monthly so why charged me extra £0.54p? I'm agree with £20 a month only. By any chance can you change back to £20.00 please? Not £20.54 ...

Cjf by • Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Family Plan

How do i set up a family plan as another member in the same household would like a phone contract but i don't know how to set it up any answers or ideas?

Drew1 by • Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos

Scam Txt from O2

Please be aware of a txt message from 07881742345 advising that O2 were unable to process your latest bill and wanting you to click on a link to update your payment

Penfold99 by • Level 1: Joiner
  • 495 Views
  • 2 replies
  • 0 kudos
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