Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel disney+

I want to remove Disney+ from one of the accounts. For some reason it’s added to both mine & my sons. We live in the same house, so don’t need 2 subscriptions.Way to pocket extra money at a crappy time o2!

Over charged bill

I go online and pay my bills every month. I managed to pay my own mobile bill and my kids 2 tablets bill payments failed told me to contact my bank. Phoned my bank, they said everything is fine on their end to phone o2. U can imagine the hassle i had...

Cannot sign in to account

Hi there, I am trying to sign in to my account to pay my latest bill however it is asking me to enter my phone number to receive a verification text. The problem is about one month ago I got a new German number (as I moved to Berlin) therefore my UK ...

Resolved! Contract ending

I’ve just checked my account and noticed that my sim only contract runs out at the end of April. I’ve not received a call or email informing me or offering me a new contract. If I leave it, will I go on to the standard rate tariff or will my current ...

i have change my pac onto another network

i want to close my account but i cant find my final bill i have already changed athree weeks and 02 still sending me texts alll i want is close this acount asap thanks

Resolved! Pay Monthly

if i chose a pay monthly contract for a phone or tablet if i wanted to pay it off earlier would i be able to pay more than the agreed apon monthly payment number or would it be restricted to that number that i agreed apon?

O2 open discount carry over with upgrade

Hi thereI want to upgrade my home but i have the O2 open discount on my airtime. If i upgrade do i still get the 25 percent discount off my new upgrade if i continue the airtime tariff but upgrade the phone.ThanksK

Resolved! Hospital Phone Charges

My mum went into hospital on Friday after a fall. The hospital phone supplier Hospedia are now allowing patients to make phone calls for free as visiting is currently not allowed. Phone calls in to patients are charged at 13p per min by Hospedia, but...

Welcome to Nigeria roaming SMS received but I’m at home in UK

Hi, As per the title, I received a text message today welcoming me to Nigeria and detailing my call charges yet I am in lockdown in the UK and have in fact never travelled to Nigeria. I assume this could be some sort of fraud but it seems O2 don't cl...

Resolved! Upgrade

Hi I am due a upgrade would it be possible to give this to my daughter but with a pay as you go sim

O2

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