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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21859 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 207141 Views
  • 2 replies
  • 2 kudos

Payment Holiday

Been tryiing to contact payment support for the last 2 weeks but only getting an automated message about paying bills.Recently lost my job due to the current situation and ive been trying to get a payment holiday

eddy890 by • Level 1: Joiner
  • 464 Views
  • 3 replies
  • 0 kudos

Resolved! Still paying for an old number

Hi, My daughter got a new phone back in February 2020 and started paying from her own bank account, and cancelled her old phone which I was paying for from MY bank account. However, payment was taken in March and again in April for the old number fro...

Indie by • Level 1: Joiner
  • 1088 Views
  • 9 replies
  • 0 kudos

Cancel disney+

I want to remove Disney+ from one of the accounts. For some reason it’s added to both mine & my sons. We live in the same house, so don’t need 2 subscriptions.Way to pocket extra money at a crappy time o2!

Over charged bill

I go online and pay my bills every month. I managed to pay my own mobile bill and my kids 2 tablets bill payments failed told me to contact my bank. Phoned my bank, they said everything is fine on their end to phone o2. U can imagine the hassle i had...

Cannot sign in to account

Hi there, I am trying to sign in to my account to pay my latest bill however it is asking me to enter my phone number to receive a verification text. The problem is about one month ago I got a new German number (as I moved to Berlin) therefore my UK ...

O2 refresh

It says I can upgrade now with no upfront cost , but have to do o2 refresh , is there a catch on this or is it just like how I pay my phone bill monthly anywayWant to upgrade but don’t want to be loosing out on money , also if they let me upgrade now...

Bclarke by • Level 1: Joiner
  • 452 Views
  • 3 replies
  • 0 kudos

payment of bill

I have received a text message to say there is a problem with payment of my bill. The web adress they ask me to log on to is . I think this is a scam. Any thoughts?

steveg by • Level 1: Joiner
  • 1141 Views
  • 10 replies
  • 0 kudos

Resolved! Contract ending

I’ve just checked my account and noticed that my sim only contract runs out at the end of April. I’ve not received a call or email informing me or offering me a new contract. If I leave it, will I go on to the standard rate tariff or will my current ...

Sammy17 by • Level 1: Joiner
  • 719 Views
  • 3 replies
  • 0 kudos
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