Lost phone DPD

[Ash89]

I upgraded last Tuesday to an iPhone 14 pro max. DPD delivered only a cardboard box. Rang multiple times only for today a claim was put in with o2 and the handset blocked. Still not able to tell me if this can be replaced. I now have a new contract and no phone 

[MI5]

@Ash89 

This will have been passed over to the fraud dept for investigation.

you will need to wait until they have concluded.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[Bambino]

@Ash89 You should not have to pay for a phone that you haven't received. A hold should be put on your contract. Speak to the Payment Management Team on 0800 902 0217. If you have no phone to use download Skype to call for free: Guide: A Guide to Skype 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[Ash89]

Thanks guys. Been on the phone again today, and again they are not checking notes or understanding what I’m saying. ‘We can see the parcel was delivered on the 31st’ yes but the phone wasn’t in it. I’m starting to lose the will to live. Everyday I’m speaking to someone new who hardly understands English. I just want my phone 😭😭

[Bambino]

@O2Sarah- or @O2Jonathan can you please assist @Ash89?

[O2Sarah-]

Thanks for the tag @Bambino 

@Ash89 I will send you a private message so we can look into this