Solved: Re: Lost PayasYouGo Sim

Anonymous · ‎06-07-2016

Hey,
Is it possible to get a replacement on a prepaid sim card ? as i would really like to reuse my number and will be arriving to london on the 13th of July ?

Sim was lost abroad ..
Help

jonsie · ‎06-07-2016

Yes you need to call customer service and report it lost. They will send you out a new sim with the same number. Alternatively go in store with I'd and they will order it for you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎06-07-2016

Yes you need to call customer service and report it lost. They will send you out a new sim with the same number. Alternatively go in store with I'd and they will order it for you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎06-07-2016

Hi @Anonymous Here's the guide from O2 on Lost and stolen phones and sims http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

Veritas Numquam Perit

MI5 · ‎06-07-2016

Reporting a sim as lost will automatically put a block on your number so you would need to make sure you get the block lifted by calling CS again once you have a replacement.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎06-07-2016

If you haven't made a chargeable call on the card within the last six months you will also need to ask customer service to reactivate the number.

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