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Anonymous
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Lost PayasYouGo Sim

Hey,
Is it possible to get a replacement on a prepaid sim card ? as i would really like to reuse my number and will be arriving to london on the 13th of July ?

Sim was lost abroad ..
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Posts: 79,899
Topics: 572
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Registered: ‎04-01-2009

Re: Lost PayasYouGo Sim

 Yes you need to call customer service and report it lost. They will send you out a new sim with the same number. Alternatively go in store with I'd and they will order it for you.

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Posts: 86,453
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Registered: ‎14-01-2013

Re: Lost PayasYouGo Sim

Hi @Anonymous Here's the guide from O2 on Lost and stolen phones and sims http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

*The Game Is On*

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Posts: 100,232
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Registered: ‎04-04-2012

Re: Lost PayasYouGo Sim

Reporting a sim as lost will automatically put a block on your number so you would need to make sure you get the block lifted by calling CS again once you have a replacement.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 14,971
Registered: ‎31-03-2010

Re: Lost PayasYouGo Sim

If you haven't made a chargeable call on the card within the last six months you will also need to ask customer service to reactivate the number.

I DO NOT WORK FOR O2



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