cancel
Showing results for 
Search instead for 
Did you mean: 

Lost PayasYouGo Sim

Anonymous
Not applicable
Hey,
Is it possible to get a replacement on a prepaid sim card ? as i would really like to reuse my number and will be arriving to london on the 13th of July ?

Sim was lost abroad ..
Help slight_smile
Message 1 of 5
1,489 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

 Yes you need to call customer service and report it lost. They will send you out a new sim with the same number. Alternatively go in store with I'd and they will order it for you.

View solution in original post

Message 2 of 5
1,472 Views
4 REPLIES 4

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

 Yes you need to call customer service and report it lost. They will send you out a new sim with the same number. Alternatively go in store with I'd and they will order it for you.

View solution in original post

Message 2 of 5
1,473 Views

Cleoriff
Level 94: Supreme
  • 103764 Posts
  • 780 Topics
  • 4868 Solutions
Registered:

Hi @Anonymous Here's the guide from O2 on Lost and stolen phones and sims http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 3 of 5
1,461 Views

MI5
Level 94: Supreme
  • 119437 Posts
  • 605 Topics
  • 17358 Solutions
Registered:
Reporting a sim as lost will automatically put a block on your number so you would need to make sure you get the block lifted by calling CS again once you have a replacement.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
1,457 Views

Bambino
Level 71: Golden Child
  • 17768 Posts
  • 857 Topics
  • 1812 Solutions
Registered:

If you haven't made a chargeable call on the card within the last six months you will also need to ask customer service to reactivate the number.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 5
1,450 Views