Locked Samsung S8

[EmmaAutismMummy]

I have recently swapped my number over to three from O2 and I am sick of contacting them for an unlock code. I did receive one but it is still not unlocking. I am awaiting again for them to contact me regarding this. I cannot make or receive calls/texts and it is really annoying. It cannot be this difficult to unlock a phone. I was hoping it would be solved for tomorrow when my little one is at school because school will not be able to contact me if there are any issues!

[Cleoriff]

Hi @EmmaAutismMummy 

Did you follow the advice in this thread Guide: Unlocking an O2 phone to use a different SIM card?

No unlocks happen over the weekend anyway. I will tag our community managers to see if they can help. They wont be on until tomorrow though @Marjo @Martin-O2 

[EmmaAutismMummy]

Yes, I have followed all procedures asked of me. Thank you.

[Cleoriff]

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@EmmaAutismMummy wrote:
Yes, I have followed all procedures asked of me. Thank you.

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Then one of our managers mentioned above, will get in touch with you tomorrow @EmmaAutismMummy 

Keep popping back to the thread.

[Martin-O2]

Thanks for the mention @Cleoriff!

@EmmaAutismMummy I've replied to your message so have a quick look and get back to me when you have a moment. 

[EmmaAutismMummy]

This is taking to long just to get a phone unlocked. I can't fill another unlock form out because it won't allow me to and even though I have been trying to get this sorted through even live chat, it has amounted to nothing after being told someone would be in touch!!

[gmarkj]

Did you reply back to @Martin-O2's message @EmmaAutismMummy?

[EmmaAutismMummy]

Yes, I did. He said he will forward my messages to a guru.

[MI5]

@EmmaAutismMummy 

I'm afraid this will take a few days to get an answer from Samsung.

It isn't instantaneous.

[EmmaAutismMummy]

Well it should be when they have made the error with sending me an unlock code that didn't work, then being told on live chat someone would be in touch! I psy their wages!!