I've been waiting online for someone to answer the live chat for over 30 minutes now. I need an urgent update on an order that should have been delivered this morning and hasn't turned up. I've spoken to customer service and they said they cannot help as the order was placed online. I was advised the jet black iphone 7+ was in stock and would be delivered next day, the woman in customer service said that this model is out of stock. Why then did I cancel the existing order i placed 5 days ago for the rose gold model because I couldn't afford to wait 2 weeks for a new phone. The person I spoke to on live chat said the jet black model was 100% guaranteed to turn up today.......
