Solved: Lines Open 7am - 10pm

Misc · ‎13-05-2023

Hi

so it’s 21:07 uk time and it says your lines are closed and to ring back between your business hours which are 7am-22:00 !!!!!

7 days a week

please explain why you are closed

madasaf1sh · ‎13-05-2023

@Misc

The are closed... and they don't need to explain anything I am sorry to say, as it sounds like just an errornous IVR Message (trust me I have seen this a lot with Call Centres).

As per the contactus page https://www.o2.co.uk/contacts

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎13-05-2023

@Misc

The are closed... and they don't need to explain anything I am sorry to say, as it sounds like just an errornous IVR Message (trust me I have seen this a lot with Call Centres).

As per the contactus page https://www.o2.co.uk/contacts

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎13-05-2023

They closed early to watch Eurovision

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Frustrated1111 · ‎12-05-2025

2 years later - they open at 8 but are still telling me they are closed au 08:20 Monday morning

Enlli · ‎12-05-2025

It's called Customer Deflection. Make calling hard enough and they may go away

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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