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Lines Open 7am - 10pm

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Misc
Level 1: Joiner
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on ‎13-05-2023 21:08

on ‎13-05-2023 21:08

Hi 

 

so it’s 21:07 uk time and it says your lines are closed and to ring back between your business hours which are 7am-22:00 !!!!!

7 days a week 

please explain why you are closed 

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madasaf1sh
Level 79: Lord of the Boards
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on ‎13-05-2023 21:16

on ‎13-05-2023 21:16

@Misc 

 

The are closed...  and they don't need to explain anything I am sorry to say, as it sounds like just an errornous IVR Message (trust me I have seen this a lot with Call Centres).

As per the contactus page https://www.o2.co.uk/contacts

 

madasaf1sh_0-1684008930915.png

 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 79: Lord of the Boards
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on ‎13-05-2023 21:16

on ‎13-05-2023 21:16

@Misc 

 

The are closed...  and they don't need to explain anything I am sorry to say, as it sounds like just an errornous IVR Message (trust me I have seen this a lot with Call Centres).

As per the contactus page https://www.o2.co.uk/contacts

 

madasaf1sh_0-1684008930915.png

 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎13-05-2023 22:05

on ‎13-05-2023 22:05

They closed early to watch Eurovision wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Frustrated1111
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on ‎12-05-2025 08:20

on ‎12-05-2025 08:20

2 years later - they open at 8 but are still telling me they are closed au 08:20 Monday morning 

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Enlli
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In response to Frustrated1111
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on ‎12-05-2025 08:38

on ‎12-05-2025 08:38

It's called Customer Deflection. Make calling hard enough and they may go away

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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