Line disconnected after paying bill

BradasG · ‎14-01-2020

I’ve paid my bill a week ago and yous have turned my phone off just wondering why? On my online banking it says pending on the payment but yours have took the Money out. And I’m getting charged late payments. Can someone please

Cleoriff · ‎14-01-2020

@BradasG

We are not customer services. You need to borrow a phone and ring them Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎14-01-2020

@BradasG

If the payment is pending it won't have reached O2, hence why you have been cut off.

Contact customer service to pay manually and restore service

Guide: How to find help & contact O2

Guide: How to Pay Your Bill (Contract)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎14-01-2020

Sorry but we can't see your account as this is not customer service. If the payent is showing as pending it would seem O2 are having trouble clearing the payment.

Best option is to call them aroun 8.30am for more info.

Guide: How to find help & contact O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Line disconnected after paying bill

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account