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Line disconnected after paying bill

BradasG
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on ‎14-01-2020 21:56 - last edited on ‎17-01-2020 11:06 by

on ‎14-01-2020 21:56 - last edited on ‎17-01-2020 11:06 by

I’ve paid my bill a week ago and yous have turned my phone off just wondering why? On my online banking it says pending on the payment but yours have took the Money out. And I’m getting charged late payments. Can someone please

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Cleoriff
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‎14-01-2020 22:00 - edited ‎14-01-2020 22:01

‎14-01-2020 22:00 - edited ‎14-01-2020 22:01

@BradasG 

We are not customer services. You need to borrow a phone and ring them Guide: How to find help & contact O2 

Veritas Numquam Perit

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MI5
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on ‎14-01-2020 22:01

on ‎14-01-2020 22:01

@BradasG 

If the payment is pending it won't have reached O2, hence why you have been cut off.

Contact customer service to pay manually and restore service 

Guide: How to find help & contact O2 

Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎14-01-2020 22:03

on ‎14-01-2020 22:03

Sorry but we can't see your account as this is not customer service. If the payent is showing as pending it would seem O2 are having trouble clearing the payment.

Best option is to call them aroun 8.30am for more info.

Guide: How to find help & contact O2 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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