Limited number of contracts

[JKO]

I'm migrating my family contracts from BT to O2 but I can't transfer the last one. When I try to buy another monthly SIM and go to complete the credit check it says I have too many contracts on my account. I currently have three (an existing, long-standing O2 contract, plus the 2 I've managed to transfer from BT). I've spoken to sales and customer support and neither can offer a solution. Their suggestion was a separate account, but I'd like to keep everything under the one account if possible.

Has anyone else had this issue and how did you overcome it?

Thanks.

John

[MI5 · Accepted solution]

@JKO 

If sales can’t offer a solution, I doubt us as customers can. 
You would still be able to merge the last account with your others but it would be under separate billing. 

[JKO]

Aye, fair point, but sometimes individuals have managed to sort something that isn't on the scripts.

Thanks for taking the time to reply though.