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Left 02 but have still been charged?

Sam55
Level 1: Joiner
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I have recently left o2 but can see a payment has tried to be taken from my account today - can this be looked into please and a refund be issued?

 

 

Kind regards

Samantha Burton

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madasaf1sh
Level 78: King of Kings
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@Sam55 

 

No one on this customer to customer community can look into anything for you, you need to speak to o2 on 0800 902 0217, but bear in mind you may still have had one last bill to pay for the services used. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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@Sam55 

There is always a final bill to pay a month after leaving.

Leave the direct debit in place to avoid any issues.

Any over payments will be refunded to your bank account.

https://www.o2.co.uk/help/account-and-billing/leaving-o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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