on 16-10-2018 15:20
Hi all - I've been on a 12 month rolling SIM-only contract for almost 3 years and in February upgraded my data plan to 50gb, unaware that this meant I was signed up to another 12 months (originally my contract would've ended this month). I called up today and asked it I could cancel as I am planning to leave O2 and they've said I'll need to pay up until February 2019. However my account says I can upgrade now - so is there anything to stop me from "upgrading" to a 30 day plan and then cancelling once the 30 days is up? Seems like a bizarre system if that would work but I can't see anything that says it won't...
Any help appreciated!
16-10-2018 16:10 - edited 16-10-2018 16:10
16-10-2018 16:10 - edited 16-10-2018 16:10
Choose the 30 day SIM and see what happens.
It will tell you if there are any charges or other changes before you confirm.
on 16-10-2018 16:36
on 16-10-2018 16:36
16-10-2018 16:44 - edited 16-10-2018 16:48
16-10-2018 16:44 - edited 16-10-2018 16:48
This is the checkout page - doesn't say anything about extra charges - not sure what to do! I've been on the contract for 3 years and only ended up being locked into an additional 12 months because I increased my data allowance (I looked back and can't see that it said anything about that locking me into a longer contract). So it seems really unfair for them to charge me!
on 16-10-2018 16:56
on 16-10-2018 16:56
@Laura94 Well it says you have 14 days to cancel, so I guess you have nothing to lose. You'll just need to keep an eye on things, and if there's a problem you'll need to contact customer service. https://www.o2.co.uk/contactus Don't rely on Live Chat. Call and speak to someone if you need to.
on 16-10-2018 17:10
on 16-10-2018 17:10
on 16-10-2018 17:41
on 16-10-2018 17:41
on 16-10-2018 17:41
on 16-10-2018 17:41