Solved: Leaving contract early

Anonymous · ‎08-08-2017

I still have a year left on my contract but I am thinking about leaving O2. Does anyone know the penalties for doing so early?

Many thanks

Claire

MI5 · ‎08-08-2017

If on refresh you need to pay for your device in full, you are then free to leave.
If on a standard contract it is your monthly payment multiplied by the number of months remaining.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-08-2017

If on refresh you need to pay for your device in full, you are then free to leave.
If on a standard contract it is your monthly payment multiplied by the number of months remaining.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎09-08-2017

Hey @Anonymous Sorry to hear you want to leave O2! Please check the advice above from MI5 - let us know if you have any additional questions the community could help with?

Thanks @MI5!

MI5 · ‎09-08-2017

Some additional help on cancelling here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig... and getting your PAC here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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