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Leaving O2

Anonymous
Not applicable
What is the process if you want to move away from O2? I understand that you can ask for a Port Authorisation Code if you want to take your number with you. I am not sure what the process or timescales are, but I believe that you can do this at the end of your contract without financial penalty.
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MI5
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Yes, as long as your contract is complete you can call up and get your PAC for free. You then give this to your new network. The transfer takes 2-3 days typically from start to finish.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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Yes, as long as your contract is complete you can call up and get your PAC for free. You then give this to your new network. The transfer takes 2-3 days typically from start to finish.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Thank you. Is this done by email to a particular department?
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MI5
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You can call 202 or use live chat (see contact us at bottom of page).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Calling in would be better except for the queue
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Anonymous
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Hi,

 

 

Both avenues of obtaining the PAC Code attain the same result.

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jonsie
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Once you give the PAC to your new network O2 will produce your final bill. We advise not to cancel any direct debit until this has been paid.

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MI5
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@Anonymous wrote:
Calling in would be better except for the queue

You will receive the same PAC whichever method you choose wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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