Leaving O2

[Anonymous]

What is the process if you want to move away from O2? I understand that you can ask for a Port Authorisation Code if you want to take your number with you. I am not sure what the process or timescales are, but I believe that you can do this at the end of your contract without financial penalty.

[MI5 · Accepted solution]

Yes, as long as your contract is complete you can call up and get your PAC for free. You then give this to your new network. The transfer takes 2-3 days typically from start to finish.

[Anonymous]

Thank you. Is this done by email to a particular department?

[MI5]

You can call 202 or use live chat (see contact us at bottom of page).

[Anonymous]

Calling in would be better except for the queue

[Anonymous]

Hi,

Both avenues of obtaining the PAC Code attain the same result.

[jonsie]

Once you give the PAC to your new network O2 will produce your final bill. We advise not to cancel any direct debit until this has been paid.

[MI5]

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@Anonymous wrote:
Calling in would be better except for the queue

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You will receive the same PAC whichever method you choose