Late payment

[ConorJay]

Currently trying to get through to someone to get some help regarding late payments, cant access live chat due to COVID and can't make any calls to the numbers I'm being sent by O2 because they've restricted my service and I need my phone to keep in touch with family who is in hospital. I've paid half the overdue bill but cant talk to anyone despite constant attempts, could really use someone's help

[jonsie]

All numbers here @ConorJay 

Guide: Coronavirus Community Help and Support 

The number ending 4005 seems to work best

[Bambino]

@ConorJay 

You need to speak to the Payment Management Team on 0800 902 0217. It’s a free call. 

You can try calling using Skype 

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

[ConorJay]

I'm trying those numbers, but being instantly disconnected when I'm trying to call so I dont know what to do

[jonsie]

Choose fraud or any other option to speak to someone.

[ConorJay]

I dont get through to a menu, doesnt even ring it's just cutting off a few seconds after trying to call

[gmarkj]

Try using Skype if outgoing calls are barred @ConorJay.
You can call the 0800 numbers for free on there.