Lasevia Limited Charge?

[NJK]

I have 4 charges of £4.50 from Lasevia Limited. I have'nt knowingly purchased anything - how has this happend and how can I make it stop!

[jonsie]

Help here

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

How to get your money back here

www.payforitsucks.co.uk

Ask customer service to bar 'charge to mobile' too

Guide: Coronavirus Community Help and Support 

[TallTrees]

Hi @NJK 

This is an appalling unacceptable scam. Get your money back, and you can  may take some perseverance but it's your money.

Best help from @Payforit_Sucks 

Follow advice. 

Good luck and welcome to the o2 community forum TallTrees 

[TallTrees]

By the way @NJK 

Forgot to say if and when you can get through to customer services get them to put a bar on  for any charges /direct Bill's to your account as well as a bar on premium calls to your account.

Best wishes TallTrees 

[Payforit_Sucks]

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@NJK wrote:

I have 4 charges of £4.50 from Lasevia Limited. I have'nt knowingly purchased anything - how has this happend and how can I make it stop!

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@NJK I'm surprised to hear that Lasevia are alive and well and still scamming O2 customers. 

Are you able to be sure on what date the charges started? Make sure you check your bills to ake sure you know eactly how much they have taken.

Since May 2019 O2 have required two factor authorisation for these "subscriptions". Since November 2019 the regulator has had a similar requirement. It would be useful to investigate the circumstances in which your charges started. Can you tell us which Lasevia service you were allegedly subscribed to?

Look on the Payforitsucks website for help and advice and contact us if you need further assistance.

Paul

payforitsucks.co.uk