Call CS on the contact numbers here
http://www.o2.co.uk/contactus (202 for contract phones) and there is also a complaints link if you feel you aren't making progress with CS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
