Solved: Re: Lack of signal

MCRN53 · ‎31-10-2018

Anyone else been without a signal in the TW1 area since early Monday morning? Not been able to use the phone for texts or calls unless I go at least half a mile from home. All in the name of improved network coversage, I believe. No sympathy from customer support, and an apparent date of completion, according to the website of 4th October!

MI5 · ‎31-10-2018

@MCRN53 report the issue through the MyNetwork app https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-10-2018

@MCRN53 report the issue through the MyNetwork app https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MCRN53 · ‎31-10-2018

I do not have a device to run the App.

MI5 · ‎31-10-2018

Unfortunate. I guess you will just have to keep on to customer services then unless you can get any other O2 users in your area to report it too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MCRN53 · ‎31-10-2018

Bearing in mind that this is the second time in three months that this particular mast has been out of action for three days or more!

MI5 · ‎31-10-2018

Be sure to ask for some compensation.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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Credit to my account

Old legacy account - Dafault from 2019