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Posts: 100,567
Topics: 767
Registered: ‎14-01-2013

Re: Keeping my old o2 number

@jonsie 

You may be right. I should have kept out of it rofl

I'll leave it to @O2Lisa to sort out in the morning.

Apologies.thumbsup

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Posts: 6
Registered: ‎19-01-2021

Re: Keeping my old o2 number

So the first contract ends Wednesday. I took out a brand new contract few weeks ago been using my old number in my new phone. The old number contract ends Wednesday so won't be available, that's why I wanted to keep it
Posts: 84,483
Topics: 580
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Registered: ‎04-01-2009

Re: Keeping my old o2 number


@Mark81 wrote:
So the first contract ends Wednesday. I took out a brand new contract few weeks ago been using my old number in my new phone. The old number contract ends Wednesday so won't be available, that's why I wanted to keep it

The main point is did you upgrade through O2?

If you did then as @Cleoriff says, just continue sing your old sim

If you took out an additional contract then your number needs migrating across

Any way, O2Lisa will sort you out without a doubt

 

Almost rhymes rofl

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Registered: ‎08-03-2017

Re: Keeping my old o2 number

Morning all, hope you've all had a lovely weekend smiling

Thanks for the tag @jonsie, I'll message you privately @Mark81 so I can take some account details, I'll get everything sorted for you smile

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Posts: 100,567
Topics: 767
Registered: ‎14-01-2013

Re: Keeping my old o2 number

Thanks @O2Lisa . It only got confusing when I got involved LOL

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Registered: ‎08-03-2017

Re: Keeping my old o2 number

rofl I'm sure the customer appreciated you trying to help @Cleoriff smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Posts: 100,567
Topics: 767
Registered: ‎14-01-2013

Re: Keeping my old o2 number

@O2Lisa 

Be interesting to know the outcome of this one (just to know whether I helped or hindered) Whistle Lol

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Posts: 462
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Kudos: 64
Solutions: 16
Registered: ‎08-03-2017

Re: Keeping my old o2 number

I'll keep you updated @Cleoriff smiling

The customer hasn't replied yet but from what I can make out I think rather than an upgrade a brand new contact has been taken out, so we'd need to fill a form out to get the number transferred over to the new account and the customers old account cancelled so that the customer isn't left paying for 2 numbers yahoo

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Posts: 84,483
Topics: 580
Solutions: 4,306
Registered: ‎04-01-2009

Re: Keeping my old o2 number

Level 1: Joiner
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Registered: ‎19-01-2021

Re: Keeping my old o2 number

Many thanks for the help of everyone all help his appreciated. Have replied back to you Lisa thanks for the message 😊