Keeping my o2 number

[Pastilles]

My contract is up for renewal and once again I find that renewal with o2 is more expensive than a new contract with o2. I want to keep my existing number under a new contract but how do I go about doing that? Do I just use the pac code? Or something else?

[Bambino]

@Pastilles Take a look here: https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[KingAmo]

@Pastilles

I think the best thing you can do is to upgrade. You can do the upgrade when you log into your app or myO2 account.

You won't need a PAC code as you aren't transferring your number.

If you need further help with choosing a proper device for upgrade then please call customer service for more support.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

More information on upgrade
https://www.o2.co.uk/upgrade-your-device

[gmarkj · Accepted solution]

Take out the new contract.
Once you get the phone and sim, call customer services and ask them to transfer your number across.
This will end the old contract, so if you have any months remaining (or device plan payments) those will need paying first.

[Pastilles]

Thank you. I took the new contract and contacted customer services (via online chat) who were very helpful in transferring my number. All sorted.