Keep paying after contract

[Georgi]

Hi. My contract ended and im still paying. Also I have a late fee eventhough I havent missed a payment. Terrible as no one answers phone calls or chat in the app. I want to know why am I still charged.

[jonsie]

Your contract doesn't just end unless you cancel it. It carries on as a 30 day contract

Guide: Cancelling Your Contract 

Guide: Coronavirus Community Help and Support 

[Georgi]

Ok but why is it 30 pounds when a simonly for same data and minutes is rougly 15?

[jonsie]

Because that was probably what you were paying previously? Your contract doesn't change except that it stays the same until you cancel it or upgrade to one of the sim only tariffs. You aren't on a sim only at the moment

[Georgi]

Impossible to upgrade as no one answers. And i was paying 50+ until now. And I have no idea who is going to answer about that late fee o2 decides to apply....

[MI5]

@Georgi 

Just upgrade to the cheaper SIM only tariff in your MyO2.

[Bambino]

@Georgi You can switch to a sim only contract on your MyO2 page. No need to speak to customer service, which is nearly impossible at the moment anyway.

[jonsie]

Although you may have to settle your outstanding bill first @Georgi 

[Georgi]

Thank you guys. Lets sag I want to upgrade. I see no trade in old device anymore... Is it like a special offer thing that cones and goes or im missing it.

[jonsie]

That's when you upgrade to a new phone @Georgi and O2 Recycle is currently closed due to the pandemic.