Data not working

Studdart · ‎22-04-2020

My internet data is not working but my calls and texts are? Anyone any idea why this could be happening?
I know I have data because it renewed on 14th

MI5 · ‎22-04-2020

@Studdart

Check your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Studdart · ‎22-04-2020

Tbh it's my mother that having the problem she hasnt got the my o2 app and cant download at the minute cause no data. Cant speak to o2 either. It's a nightmare

MI5 · ‎22-04-2020

@Studdart

All numbers we know here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎22-04-2020

Has she accidentally turned off data or WiFi?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Studdart · ‎22-04-2020

No I've checked all that. I've checked the mobile settings I've reset the network settings. EE my old provider has been more useful than o2. I've got 70 year ol mother self isolating whom I cant facetime because of this. O2 wont speak to me even though I've pleaded with them to phone her mobile and check her signal but no reply.

O2

Data not working

Transfer account

VAT BILL

When is my contract ending

Cracked screen

Top up