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Keep paying after contract

Georgi
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Hi. My contract ended and im still paying. Also I have a late fee eventhough I havent missed a payment. Terrible as no one answers phone calls or chat in the app. I want to know why am I still charged.
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jonsie
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jonsie
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Georgi
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Ok but why is it 30 pounds when a simonly for same data and minutes is rougly 15?
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jonsie
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Because that was probably what you were paying previously? Your contract doesn't change except that it stays the same until you cancel it or upgrade to one of the sim only tariffs. You aren't on a sim only at the moment

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Georgi
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Impossible to upgrade as no one answers. And i was paying 50+ until now. And I have no idea who is going to answer about that late fee o2 decides to apply....
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MI5
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@Georgi 

Just upgrade to the cheaper SIM only tariff in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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@Georgi You can switch to a sim only contract on your MyO2 page. No need to speak to customer service, which is nearly impossible at the moment anyway.

I DO NOT WORK FOR O2



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jonsie
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Georgi
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Thank you guys. Lets sag I want to upgrade. I see no trade in old device anymore... Is it like a special offer thing that cones and goes or im missing it.
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jonsie
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That's when you upgrade to a new phone @Georgi and O2 Recycle is currently closed due to the pandemic.

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