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Keep 02 number on new sim

RIVENS1910
Level 1: Joiner
  • 1 Posts
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I’m an existing 02 customer and have been paying £10/month pay as you go.
Following the data allowance being used up in 2 weeks (this has never happened before) I contacted 02 and was convinced a monthly contract was better. The real benefit was I could keep my existing number. 
I’ve now received a new SIM but the number is different. 
I can’t call 02 and the virtual assistant is useless on this matter. 

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madasaf1sh
Level 78: King of Kings
  • 12013 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@RIVENS1910 

 

You will need to follow the details in this guide to get your old PAYG number onto the Pay Monthly Sim Guide: Migration & porting into O2  

 

 

If you cant call o2 then use Guide: A Guide to Skype  to call 0800 081 0255 and select the customer service option.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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TallTrees
Level 52: Innovator
  • 12243 Posts
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Registered:

Hi there @RIVENS1910 

Welcome to the o2 Community forum 

Best read here 

Guide: Sim Swap: a mini guide 2017 update 



HAPPINESS IS BEE SHAPED

Message 2 of 3
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madasaf1sh
Level 78: King of Kings
  • 12013 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@RIVENS1910 

 

You will need to follow the details in this guide to get your old PAYG number onto the Pay Monthly Sim Guide: Migration & porting into O2  

 

 

If you cant call o2 then use Guide: A Guide to Skype  to call 0800 081 0255 and select the customer service option.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
449 Views