Just recently changed my number

[Emma93]

Just recently changed my number on o2 i requested a free number change but been told people are still recieving texts from my old number and my number and is still saying invalid when people ring me as my old number still comes up when will my new number be valid for people to Ring?? Help!?

[Cleoriff]

@Emma93 

You need to call customer services Guide: How to find help & contact O2 

[O2Stacey]

Hi @Emma93 

When did you request the number change? Also if you're using an iPhone you will need to do something on the phone. Go to settings - Phone- My number- then update to your new number. 

hope this helps

Stacey  

[Emma93]

Hello there Stacey I have an huwaei p smart 2019 and changed it on Friday 10th April just need help I'm stuck

Emma

[O2Stacey · Accepted solution]

@Emma93  If it was done Friday you'll find it will more than likely change tomorrow (tuesday) as thats the next working day. please bare in mind its Easter weekend and any account changes usually happen the next working day. Hope its all done for you tomorrow. If not you'll have to give customer services a call.

stacey

[Emma93]

Well my support worker managed to get through on my new number today so it must be working now ,and my therapist managed to get through on the new number too so it must be on my new number now
Thanks for your help Stacey
Emma

[O2Stacey]

No problem @Emma93  I'm so glad its up and running!