Just changed tariff on line but discount not applied

[Anonymous]

I’ve just changed to a new sim only deal on line at £13 but on my o2 it says it’s £18 a month!!!!
I did get a notice on my o2 saying there was a problem with the page!!!! Can someone from o2 check please???
Thanks

[Bambino]

@Anonymous You are not talking to O2 here. This is a customer to customer forum. No one here has access to anyone else's account. You need to speak to Customer Service. https://www.o2.co.uk/contactus Best time to get through with the shortest waiting time is 8-8.30 am, but as this is probably the busiest time of the year, a longer wait than normal is more than possible.

[MI5]

Check your MyO2 for a bolt on to cover the discount.
Some possible help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

[Cleoriff]

@AnonymousAlso looking at the tiime you posted there could have been a problem with the page as O2 do maintenance work to the site overnight. I'm sure if you check today you will find all is as it should be,,

[Martin-O2]

Hello @Anonymous how did you get on with this? 

[Anonymous]

Used chat and was assured te discount would apply even though it couldn’t be seen on my o2!
I’ll see when payment is taken !
Thank you 🎄

[MI5 · Accepted solution]

What exactly have you done and what discount did you have?

Did you also check your bolt ons?

[Anonymous]

Just checked, now showing discount in bolt ons thanks merry Christmas!

[Cleoriff]

Good to hear @Anonymous Merry Christmas to you as well

[MI5]

Excellent.
Merry Christmas to you too Kim