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Anonymous
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Just Ordered a phone

Hello

 

I was wondering if anyone is able to help me? I just ordered a contract phone today, but I am having trouble with my account and I am not able to track my phone. Do I have to wait for a text message to be able to track where my device is? 

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Posts: 86,633
Topics: 729
Registered: ‎14-01-2013

Re: Just Ordered a phone

Hi @Anonymous

Have a look at this thread. it shows you how to track an order via My O2

http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

*The Game Is On*

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Posts: 100,459
Topics: 546
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Registered: ‎04-04-2012

Re: Just Ordered a phone

You don't get any tracking details until your phone is dispatched.
You will get an email when it is.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)