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Just Joined and wish to keep Number

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GarethF
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on ‎15-12-2018 16:32

on ‎15-12-2018 16:32

Can some one help.  I have just left EE and joined O2.  I wish to keep my old number so filled out the form online with PAC code etc. on Thursday and have heard nothing from O2 regarding the number change.  Is this normal and do I just have to wait.

 

If someone could let me know I would be grateful.

 

Thanks

 

Gareth

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GarethF
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on ‎17-12-2018 14:43

on ‎17-12-2018 14:43

All sorted now but never had any email or text to confirm. I am quite disappointed with O2 on this and I would have liked an explanation as i feel nothing would have happened if I had not talked to a representative online and on FB. So all working now so i should be happy 🤐

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MI5
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‎15-12-2018 16:48 - edited ‎15-12-2018 16:48

‎15-12-2018 16:48 - edited ‎15-12-2018 16:48

Hi @GarethF 

Call customer services to chase it up.

If you've not had a text, it hasn't gone through.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Bambino
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on ‎15-12-2018 16:50

on ‎15-12-2018 16:50

@GarethF Ports don't get done on the weekend, so give it until Monday. If your number still hasn't ported you may have to go through the process again.

I DO NOT WORK FOR O2



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Anonymous
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‎15-12-2018 17:44 - edited ‎15-12-2018 17:45

‎15-12-2018 17:44 - edited ‎15-12-2018 17:45

If it was actioned on Thursday then it should have been done yesterday 

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MI5
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on ‎15-12-2018 17:50

on ‎15-12-2018 17:50

It should, but as no text was received it means it failed so needs chasing up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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GarethF
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on ‎15-12-2018 19:39

on ‎15-12-2018 19:39

I will leave until monday and if I hear nothing I will contact O2, hopefully I will not have a bad experience (not hopefull)

 

Thanks

 

Gareth

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jonsie
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on ‎15-12-2018 19:44

on ‎15-12-2018 19:44

@GarethF wrote:

I will leave until monday and if I hear nothing I will contact O2, hopefully I will not have a bad experience (not hopefull)

 

Thanks

 

Gareth

It will all be fine......Whistle

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
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on ‎17-12-2018 14:03

on ‎17-12-2018 14:03

Hi @GarethF, as it's now Monday I was wondering how you were getting on with this?

 

Welcome to the forum!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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GarethF
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on ‎17-12-2018 14:43

on ‎17-12-2018 14:43

All sorted now but never had any email or text to confirm. I am quite disappointed with O2 on this and I would have liked an explanation as i feel nothing would have happened if I had not talked to a representative online and on FB. So all working now so i should be happy 🤐
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GarethF
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on ‎17-12-2018 14:44

on ‎17-12-2018 14:44

Sorry I forgot to say thank you to all that helped
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