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Level 1: Joiner
Posts: 4
Registered: ‎15-12-2018
Accepted Solution

Just Joined and wish to keep Number

Can some one help.  I have just left EE and joined O2.  I wish to keep my old number so filled out the form online with PAC code etc. on Thursday and have heard nothing from O2 regarding the number change.  Is this normal and do I just have to wait.

 

If someone could let me know I would be grateful.

 

Thanks

 

Gareth

Posts: 87,605
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Just Joined and wish to keep Number

[ Edited ]

Hi @GarethF 

Call customer services to chase it up.

If you've not had a text, it hasn't gone through.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,374
Registered: ‎31-03-2010

Re: Just Joined and wish to keep Number

@GarethF Ports don't get done on the weekend, so give it until Monday. If your number still hasn't ported you may have to go through the process again.

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: Just Joined and wish to keep Number

[ Edited ]

If it was actioned on Thursday then it should have been done yesterday 

Posts: 87,605
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Just Joined and wish to keep Number

It should, but as no text was received it means it failed so needs chasing up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎15-12-2018

Re: Just Joined and wish to keep Number

I will leave until monday and if I hear nothing I will contact O2, hopefully I will not have a bad experience (not hopefull)

 

Thanks

 

Gareth

Posts: 69,839
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Just Joined and wish to keep Number


@GarethF wrote:

I will leave until monday and if I hear nothing I will contact O2, hopefully I will not have a bad experience (not hopefull)

 

Thanks

 

Gareth


It will all be fine......Whistle

Community Manager
Posts: 5,045
Registered: ‎18-04-2018

Re: Just Joined and wish to keep Number

Hi @GarethF, as it's now Monday I was wondering how you were getting on with this?

 

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Level 1: Joiner
Posts: 4
Registered: ‎15-12-2018

Re: Just Joined and wish to keep Number

All sorted now but never had any email or text to confirm. I am quite disappointed with O2 on this and I would have liked an explanation as i feel nothing would have happened if I had not talked to a representative online and on FB. So all working now so i should be happy 🤐
Level 1: Joiner
Posts: 4
Registered: ‎15-12-2018

Re: Just Joined and wish to keep Number

Sorry I forgot to say thank you to all that helped