Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 1
Registered: ‎16-05-2013

Desperately need to remove false default from credit report

Hi

 

I have been going round in circles for weeks with CFR department and customer services, being redirected to payment management who apparently can't get me through security even though I'd just satisfied the CR rep!!! Trying to get a false default removed from my credit report.

 

Basically, I ordered a new pay monthly sim in April but cancelled with 14 days- never made any calls (other than possibly to o2?) - asked at the time for this to be confirmed by email but it never was, thought no more of it at the time as no more payments were taken. Fast forward 6 months and now applying for a mortgage which is being refused due to a default because of a missed payment of £108 on said contract in June. I have never received a bill from o2, or any notification of this charge! I have no idea why it was made.

 

CS are saying my account is saying £0 and settled but there is still a  mark on my credit history. I have contacted Equifax to put a note on my file but they say o2 are looking into it so have removed the note and told me to contact o2 payment management (who I can't get hold of!).

 

Hoping someone can tell me the quickest way to resolve this so I stand a chance of getting this mortgage sorted before I lose out on the house!

 

TIA

 

 

Posts: 71,585
Topics: 677
Registered: ‎14-01-2013

Re: Desperately need to remove false default from credit report

Hi @TW2017

The number for the payment management team is

0800 902 0217

If you have any further problems then maybe one of our community managers @EmilieT

or @Martin-O2 could help?

*The Game Is On*


Community Manager
Posts: 5,021
Registered: ‎18-04-2018

Re: Desperately need to remove false default from credit report

Hi @TW2017, and sorry to hear you've been having some difficulties with a default on your cedit report confused I can get someone to look into this for you, I just need a few more details so I'll send you a Private Message to get a few more details first!

 

Thanks @Cleoriff for the mention slight smile

 

 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature