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Level 1: Joiner
Posts: 1
Registered: ‎15-12-2018
Accepted Solution

Leaving

I am trying to find out cost of cancelling contract.  I was told it was 4 monthly device plan which I understand but then added to that is cost of monthly air time bill pro rata.  Do they mean 4 months of normal airtime bil

 

Posts: 69,794
Topics: 547
Solutions: 3,411
Registered: ‎04-01-2009

Re: Leaving

All explained here

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

You need to pay off the device plan and then give 30 days notice to cancel the air time. You must pay off the device before giving notice

Posts: 87,588
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Leaving

@marindy 

Once you have paid the device plan fully the airtime can be cancelled for free. 

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,021
Registered: ‎18-04-2018

Re: Leaving

Hi @marindy, did you get a chance to have a look at the replies  above? Do you need any further help? If you have any feedback based on your experience as well, do let me know - I'd gladly pass it on to the business slight smile

 

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