Issue transferringold number over.

[MANDY76]

Each time I try to transfer my old number from GiffGaff to my new o2 Samsung s20 I receive a failure message.
Any help gratefully received as my pac code expires on August 20th

[MI5]

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@Darrendaddykane wrote:
Need verify that old number was payg plaese

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@Darrendaddykane 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.