Issue transferringold number over.

[MANDY76]

Each time I try to transfer my old number from GiffGaff to my new o2 Samsung s20 I receive a failure message.
Any help gratefully received as my pac code expires on August 20th

[madasaf1sh]

@MANDY76

What error are you been given when trying to do the port?

[Bambino]

@MANDY76 See if anything here helps: https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[MI5 · Accepted solution]

@MANDY76 

Most common issue is that you are using your password as the answer to your security question, but it's different.

You can set / reset your security question in your MyO2.

[Marjo]

Hi @MANDY76 , sorry to hear you've been having some issues with the number transfer. You got some helpful replies above - have a look and when you get a moment, it would be great to hear how you're getting on and if you've made any progress since you last posted.

[MANDY76]

Thank you so much for your help, it is now transferred. X
Many many thanks

[MANDY76]

your advice was spot on thank you so much, I was putting my password in not the answer to the security question. X
Many many thanks.xx

[MI5]

You’re welcome

[Darrendaddykane]

Need verification that old number [personal details removed] was pay as you go

[Darrendaddykane]

Need verify that old number was payg plaese