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Posts: 73,067
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Registered: ‎04-01-2009

Re: Is Pay Monthly the biggest ripoff this century!!

If enough people complain and subsequently leave the network then voices may be heard. The big problem is that customer numbers are growing each quarter thus exasperating the issue.

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Anonymous
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Re: Is Pay Monthly the biggest ripoff this century!!

And to add to @jonsie comment the second issue is that all the networks are struggling.

However they also want to charge more for an ever worsening service.
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Anonymous
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Re: Is Pay Monthly the biggest ripoff this century!!

Couldn't agree more with this thread....we are all be ripped off by paying for a service we are not getting.

 

It is perfectly understandable that the network will fail sometimes and issues will need to be resolved however O2 seem to have a severe disinterest in resolving these issues.

 

I have personally asked O2 3 times now what their legal obligation is in providing a suitable level of service and the timescale in resolving signal issues but as yet, all have gone unanswered.

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Posts: 13,203
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Registered: ‎14-01-2014

Re: Is Pay Monthly the biggest ripoff this century!!

I can't see mast congestion being sorted whilst networks keep giving higher data limits, if anything it's encouraging more congestion.


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Posts: 73,067
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Registered: ‎04-01-2009

Re: Is Pay Monthly the biggest ripoff this century!!


@viridis wrote:
I can't see mast congestion being sorted whilst networks keep giving higher data limits, if anything it's encouraging more congestion.

Catch 22, no good having 20gb allowance if you can't use it Smiley Frustrated

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Former Staff
Posts: 11,571
Registered: ‎13-08-2012

Re: Is Pay Monthly the biggest ripoff this century!!

Hi guys, I have obtained a little info on this. Sorry to hear about the issues in the area!

"Sorry, we are currently experiencing high demand for service in this Wrexham area but we will be upgrading the equipment on the mast to improve capacity. The planned work will happen next week and may result in intermittent service for a few hours while the work takes place. Subject to completion and successful testing, the upgrade will mean a better experience when using your mobile device for all customers.”
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Posts: 90,421
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Registered: ‎04-04-2012

Re: Is Pay Monthly the biggest ripoff this century!!

Cheers Toby Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 73,067
Topics: 557
Solutions: 3,458
Registered: ‎04-01-2009

Re: Is Pay Monthly the biggest ripoff this century!!

Hope that helps to resolve the problem.