Is Pay Monthly the biggest ripoff this century!!

[Anonymous]

You pay for your service and the service is poor, low signal strength in many areas due to the service provider not building more masts to cover the same areas, due to the new higher frequency bands they are using.

DATA signal in my town (wrexham) is just diabolical it doesn't exist even in the town centre, if indeed it does exist then its so heavly congested through poor service provider upgrages that it might as well be none existent.

We are paying a premium price for a service that is less than substandard!!!!!!

[jonsie]

If enough people complain and subsequently leave the network then voices may be heard. The big problem is that customer numbers are growing each quarter thus exasperating the issue.

[Anonymous]

And to add to @jonsie comment the second issue is that all the networks are struggling.

However they also want to charge more for an ever worsening service.

[Anonymous]

Couldn't agree more with this thread....we are all be ripped off by paying for a service we are not getting.

It is perfectly understandable that the network will fail sometimes and issues will need to be resolved however O2 seem to have a severe disinterest in resolving these issues.

I have personally asked O2 3 times now what their legal obligation is in providing a suitable level of service and the timescale in resolving signal issues but as yet, all have gone unanswered.

[viridis]

I can't see mast congestion being sorted whilst networks keep giving higher data limits, if anything it's encouraging more congestion.

[jonsie]

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@viridis wrote:
I can't see mast congestion being sorted whilst networks keep giving higher data limits, if anything it's encouraging more congestion.

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Catch 22, no good having 20gb allowance if you can't use it

[Toby]

Hi guys, I have obtained a little info on this. Sorry to hear about the issues in the area!

"Sorry, we are currently experiencing high demand for service in this Wrexham area but we will be upgrading the equipment on the mast to improve capacity. The planned work will happen next week and may result in intermittent service for a few hours while the work takes place. Subject to completion and successful testing, the upgrade will mean a better experience when using your mobile device for all customers.”

[MI5]

Cheers Toby

[jonsie]

Hope that helps to resolve the problem.